Refund & Returns Policy – TheGiftCards.shop
Last updated: October 2026
1. Overview
At TheGiftCards.shop, we provide digital gift cards delivered instantly. Due to the nature of digital products, all sales are generally final.
Please read this policy carefully before making a purchase.
2. No Returns on Digital Products
All gift cards sold on our website are digital products and are delivered electronically.
❗ Once a gift card has been delivered, it cannot be returned, exchanged, or refunded, except in the cases outlined below.
3. Refund Eligibility
You may be eligible for a refund only if:
- You did not receive your gift card
- The code provided is invalid or does not work
- There was a duplicate transaction or billing error
4. Non-Refundable Situations
We do not provide refunds in the following cases:
- You entered the wrong email address
- You selected the wrong product or value
- The gift card has already been used or redeemed
- You changed your mind after purchase
- Payment was made successfully and product delivered
5. Refund Process
If you believe you qualify for a refund:
- Contact us at support@thegiftcards.shop
- Provide:
- Order ID
- Email used for purchase
- Description of the issue
We will review your request within 24–72 hours.
6. Resolution
If your request is approved:
- A replacement code may be issued, or
- A refund will be processed to your original payment method
⏳ Refund processing time may vary depending on your payment provider.
7. Fraud Prevention
We reserve the right to:
- Refuse refunds in cases of suspected fraud
- Request additional verification before processing refunds
8. Contact Us
For any issues related to your order:
9. Policy Updates
We may update this policy at any time.
Please review it regularly before making a purchase.